MaritzCX’s customer journey mapping program is not a process-mapping exercise. “Frequently people think this is process mapping, but that tends to be very internally focused and doesn’t have the view ...

Q-nomy's new application adds a virtual waiting room to its Q-Flow® customer journey management solution, enhancing the customer experience with useful, personalized functionality. MIAMI--(BUSINESS ...

Consider the first pioneers exploring the new frontier as they made their way across the country in the 17th century. They had no maps to guide them. For the earliest ...

An experience map is a representation of your customers' experience in their different interactions with your company. The representation can take the form of a series of sticky notes, a flow diagram, ...

There is a lot of technology you can use to improve your business performance, but one that's gaining lots of followers is mapping software. You can use it in various ways to help you grow your ...

DALLAS--(BUSINESS WIRE)--May 10, 2006--MapFrame Corporation, the leading mobile mapping and field automation software provider, celebrates a milestone 15 years of business operations. Founded in 1991 ...