How many times have you been asked what operating system version you use, and you haven’t got a clue? The question is often asked when you’re seeking technical support for software or hardware issues, ...

System snapshots are the perfect complement to traditional backups. They can save the day when your computer goes awry or an update goes south. Here's how they work.

Q: My 10-year-old Samsung laptop had a catastrophic crash. I took it to a local repair shop and the tech/owner said the entire drive and data could not be recovered. He also said the operating system ...