Explore the top 18 generative AI tools revolutionizing customer service, from advanced chatbots like Cognigy and IBM WatsonX Assistant to comprehensive platforms like Salesforce Einstein Service Cloud ...

What kind of work should your customer support operation focus on? The way to answer this question is to think about when support reps are most helpful to customers. Support reps are most productive ...

That said, finding the top CRM tools can feel overwhelming at first glance. Narrowing it down, there are five worth reviewing ...

Discover essential factors for choosing the right enterprise testing tool—scalability, integration, usability, cost, and security for better quality.

In the bustling world of business, customer support is an unsung hero that keeps the wheels turning and users smiling. As head of customer support, you're constantly balancing the need for ...

Shopify is testing an OpenAI-powered translation bot for its customer-support staff. It's the latest AI experiment the company has implemented for its support division. The company has been testing ...