The hire car scanner that could cost holidaymakers millions US rental firm Hertz is using AI-powered machines to check vehicles for damages – which may leave travellers with some hefty extra charges ...

Critics are taking aim at the rental company after multiple customers say they were billed hundreds of dollars for minor damage flagged by new AI inspection scanning systems. On Reddit and Facebook, ...

This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. Hertz, the global rental car giant, raised customers’ hackles after ...

Nissan and INFINITI updated their pre- and post-repair scanning position statements on Nov. 1 to require the use of their ...

Autoblog aims to feature only the best products and services. If you buy something via one of our links, we may earn a commission. Something we all dread seeing is the check engine light popping up on ...

The Hertz rental car company, along with its Dollar and Thrifty affiliates, are rolling out AI-powered vehicle inspection scanners that scan your rental car as it exits or enters the rental lot for ...

Car rental giant Hertz is facing some blowback as customers report that its "AI-powered" vehicle scanner charges them hundreds of dollars for tiny cosmetic dings. Earlier this summer, a Hertz customer ...