In my last article, I provided an overview of social CRM and walked through a core use case -- customer service (see How Social CRM Improves the Customer Service Lifecycle). In this post, I want to ...

Many CRM users find that their investments in CRM systems are not providing the benefits originally promised by their service providers. While service providers are quick to advertise the ...

We must have heard of the CRM system in our daily life. Customer Relationship Management is a business software. It aims to improve customer relationships with the company and maintain it in their ...

Customer relationship management (CRM) providers have tailored their offerings for the small business market, providing software-as-a-service options, integration with other technologies, and an ...

CRM software provider Salesforce.com Inc. is offering a new application development service that it claims will end some of the headache and burden of crafting software for customers. The San ...

LONDON-- (BUSINESS WIRE)--Technavio has been monitoring the custom application development service market and it is poised to grow by USD 26.74 billion during 2020-2024, progressing at a CAGR of over ...

Forbes contributors publish independent expert analyses and insights. I write about tech that impacts my small business - and yours. You're looking for a CRM system for your company. But you're not ...

AUSTIN, Texas — Epicor Software Corp. has launched the multi-feature Epicor Service CRM mobile app for automotive service businesses. The mobile app is available for download through the App Store and ...