MaritzCX’s customer journey mapping program is not a process-mapping exercise. “Frequently people think this is process mapping, but that tends to be very internally focused and doesn’t have the view ...

Q-nomy's new application adds a virtual waiting room to its Q-Flow® customer journey management solution, enhancing the customer experience with useful, personalized functionality. MIAMI--(BUSINESS ...

An experience map is a representation of your customers' experience in their different interactions with your company. The representation can take the form of a series of sticky notes, a flow diagram, ...

DALLAS--(BUSINESS WIRE)--May 10, 2006--MapFrame Corporation, the leading mobile mapping and field automation software provider, celebrates a milestone 15 years of business operations. Founded in 1991 ...