ZDNET's key takeaways Pressure grows for software better aligned with business.Agile techniques have been stagnant for a ...

March 14 (Reuters) - German technology company Celonis has sued Europe's largest software maker SAP (SAPG.DE), opens new tab in U.S. court for allegedly monopolizing part of the business software ...

As general-purpose software shows limitations in addressing specialized needs, vertical solutions—tools designed for a specific industry or business function—are emerging as powerful drivers of ...

Zendesk announced Wednesday at its AI summit a string of LLM-driven products meant to reshape the company’s reliance on human technicians. The center of the new features is an autonomous support agent ...