Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

That’s a phrase you don’t want to hear about a project you have done or a dinner for which you just shelled out hundreds of bucks. It screams mediocrity. In some ways, it is worse than “it stunk,” as ...

As consumers, we’ve all seen how technology helps improve our everyday lives, making it simple for us to handle mundane tasks like buying an airline ticket or ordering from a restaurant. But what ...

I am the CEO of NovelVox, an AI-enabled contact center solution provider. I help organizations deliver impeccable customer experience. The idea of being loyal to a brand seems counterintuitive. After ...

What is the importance of good customer service? Great customer service can enhance a brand's reputation, while poor service can damage it. Friendly staff and quick problem-solving are key. What do ...

I recently thanked a Walmart clerk for her great customer service. She broke into a great big “Wow, thank you grin” and thanked me for thanking her. It could have gone on longer than a Japanese ...

I've been fighting with my health insurance company a lot lately. The mundane billing disputes are exactly the type of situation that, theoretically, AI should make easier. That, however, is not ...