In May 2025, Zendesk announced the completion of the acquisition of Local Measure, a leading CCaaS (Contact Center as a ...

David Spears is the Global Director for Microsoft Cloud Solutions at Tata Communications and has been pioneering Microsoft services for the last 20+ years. He has owned and operated his own business ...

SymphonyAI has announced that it is integrating its industrial AI capabilities into Microsoft Teams and Microsoft 365 Copilot. This integration will allow for easier management between maintenance ...

It wasn't long ago that just having hosted voice as a deployment model was enough to stand out. That's when the competition was selling big-ticket capital items that required minions to deploy and ...

The scope of "consumer electronics" keeps expanding--including but not limited to the consumerization of IT. Stay informed and sign up for weekly No Jitter, Enterprise Connect, and WorkSpace Connect ...

Google offers its full-time employees working from home a supply of high-end instant Covid-19 tests. Meanwhile, the contract workers still coming into offices have to wait longer for results. Slack’s ...

How and why has my interest in Sprinklr shifted from CCaaS? In a conversation with Ragy Thomas, Founder and Co-CEO, Sprinklr, I hypothesized that enterprises are no longer making CCaaS decisions, they ...

RingCentral is nailing it with Glip. RingCentral acquired the workstream collaboration app Glip back in late 2015. That's almost a full year before Microsoft announced its workstream collaboration app ...

When you pick up the phone or, these days, click a button to place a call, the expectation is that you’re going to have a connection of high enough quality to allow for reasonable conversational back ...

Can Zoom disrupt the email and calendar market that Microsoft and Google have dominated? Potentially, here’s why.

Combine Google’s ideation abilities and Microsoft’s execution abilities and you’ve got a whole new prospect for the enterprise mobile landscape.

As vice president of professional services, Alan leads the Unify Square Consulting practice, which includes Collaboration Security best practices, UC and ...