In May 2025, Zendesk announced the completion of the acquisition of Local Measure, a leading CCaaS (Contact Center as a ...

Jon Arnold is Principal of J Arnold & Associates, an independent analyst practice providing thought leadership and go-to-market counsel, with a focus on the business-level impact of digital ...

Melissa is a recognized expert on VOIP, Cloud Phone System, and Contact Center at Swartz Consulting, LLC. She offers completely independent and unbiased technology consulting to guide clients in ...

David Spears is the Global Director for Microsoft Cloud Solutions at Tata Communications and has been pioneering Microsoft services for the last 20+ years. He has owned and operated his own business ...

SymphonyAI has announced that it is integrating its industrial AI capabilities into Microsoft Teams and Microsoft 365 Copilot. This integration will allow for easier management between maintenance ...

It wasn't long ago that just having hosted voice as a deployment model was enough to stand out. That's when the competition was selling big-ticket capital items that required minions to deploy and ...

The scope of "consumer electronics" keeps expanding--including but not limited to the consumerization of IT. Stay informed and sign up for weekly No Jitter, Enterprise Connect, and WorkSpace Connect ...

An AI factory can refer to a data center – the physical infrastructure used to produce artificial intelligence itself – the data and the models. Per No Jitter’s conversation with Omdia’s Bradley ...

Google offers its full-time employees working from home a supply of high-end instant Covid-19 tests. Meanwhile, the contract workers still coming into offices have to wait longer for results. Slack’s ...

Tech isn’t about money, most would say, but money in the form of profit surely enters into it. One thing that Wall Street research is good at is identifying financial trends, trends that could ...

When you pick up the phone or, these days, click a button to place a call, the expectation is that you’re going to have a connection of high enough quality to allow for reasonable conversational back ...