ROI CX Solutions explains how outsourcing call support reduces costs, boosts efficiency, and enhances customer experience for ...

Leaked employee data can fuel phishing attacks and cause reputational harm and compliance violations. We explain how a data ...

DEAR ERIC: I often need help with tech support. When I call I sometimes get a representative with a strong accent that I can’t understand. What is a polite way to address this? I sometimes just thank ...

To ensure timely resolution of customer concerns, the support system is organised into four priority levels. Complaints are categorised based on criticality, ranging from Priority 1 (P1) to Priority 4 ...

Airbnb CEO Brian Chesky described how the tech changes it made in recent years enable it to launch new businesses and ...

Dear Eric: I often need help with tech support. When I call I sometimes get a representative with a strong accent that I can’t understand. What is a polite way to address this? I sometimes just thank ...

The State Information Technology Agency (SITA) steps in to advertise for the Department of Tourism, which requires VMware licence renewal. The agency notes the department is currently using VMwareas a ...

Charlie Kirk, conservative activist and founder of Turning Point USA, a well-known nonprofit organization, was tragically ...

Osprey Charging has selected Evolt charging to manage its national driver call centre. The appointment follows a successful six-month trial and will see ...

Oracle has massive contracts with many key players in AI right now. Here's how the soon-to-be Nashville-bsaed company is fairing on a global scale.

The Australian government has announced plans to ban “nudify” tools and hold tech platforms accountable for failing to prevent users from accessing them.