Energy customers are waiting more than seven weeks on average to get their smart meter or monitor fixed, according to our latest research.* In that time, they contacted their supplier roughly every ...

WHEN Nigel Morris agreed to have a smart meter installed in his flat he thought it would help him keep on top of his energy ...

For the millions of households stuck with a broken smart meter, last week's announcement that they could soon be eligible for compensation looks at first like a huge victory. As the Mail and This is ...

If your energy smart meter isn't automatically sending readings to your supplier like it's supposed to, you may soon be due compensation of £40. Under new proposals from energy regulator Ofgem, ...

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Are you one of the more than two million people who had a smart electricity meter installed? It would help us find cheaper electricity tariffs, we were told. But if the meters are so smart, then why ...

cash back or challenge the way firms operate. Email [email protected]. Q. Earlier this year my gas smart meter stopped working. I contacted my energy supplier, British Gas, and asked it to send an ...

While smart meters are a handy way to save money on your energy bills, it turns out millions across Great Britain may not actually work. According to official figures, there have been a number of ...